Accessibility

• 2020 Accessibility Annual Status Update (PDF)
• 2019 Accessibility Annual Status Update (PDF)
• 2018 Accessibility Annual Status Update (PDF)
• 2017 Accessibility Annual Status Update (PDF)
• 2016 Accessibility Annual Status Update (PDF)
• 2015 Accessibility Annual Status Update (PDF)
• 2014 Accessibility Annual Status Update (PDF)

• Accessible Employment Policy (PDF)
• Accessible Public Spaces (PDF)
• Accessible Information and Communications (PDF)
• Customer Service policy

Clarington offers inclusive customer services in over 240 languages.

To ensure we can provide inclusive customer service to all Clarington residents, Clarington has implemented a language translation system, which supports American Sign Language (ASL). The system provides Clarington with translation in more than 240 languages. Staff can access this translation service using a toll-free number and a video-on-demand app, which supports ASL translation, for in-person customer service. Staff will also be able to use a conferencing feature during phone inquiries to get a translator on the line to help facilitate the conversation. 

Clarington has partnered with the GoHere Washroom Access Program to help people find public washrooms on the go. Users can download the GoHere app to help plan their route or find a nearby washroom.

The GoHere program focuses on helping individuals who face incontinence challenges – including those with Crohn’s and colitis as well as others. 

The app will include Clarington facilities with publicly accessible washrooms, including:

• Alan Strike Aquatic and Squash Centre
• Courtice Community Complex
• Diane Hamre Recreation Complex
• Garnet B. Rickard Recreation Complex
• South Courtice Arena
• Municipal Administrative Centre (Town Hall)
• Clarington Library, Museums and Archives
  • Bowmanville Branch
  • Courtice Branch
  • Newcastle Branch
  • Orono Branch
  • Sarah Jane Williams Heritage Centre

The app is free and available for iPhone and Android devices.

Treat Accessibly

Treat Accessibly is a grassroots initiative created by a family in Oakville. It provides tips on how to make trick-or-treating more accessible to everyone.

Tips include:

• Setting up your trick-or-treating station at the end of your driveway or in your garage
• Clearing your driveway and pathways of any obstacles
• Not everyone can eat candy, so consider stocking some non-edible treats in a separate bowl
• Not everyone communicates in the same way; be patient and understanding
• You may see trick-or-treaters that appear older, but that doesn’t mean they aren’t excited about your treats!
• Avoid using strobe lights and high-pitched noises

In partnership with Clarington Library, Museums and Archives, residents can pick up a lawn sign indicating an accessible trick-or-treating at any Clarington Library branch from October 21 to October 31 while supplies last.

Learn more on the Treat Accessibly website.

Read the children’s book Atticus Goes Trick-or-Treating to learn how the program got started.

Elections Accessibility

As mandated by the Ministry of Municipal Affairs and Housing, the 2022 Municipal Elections includes a variety of accessibility measures to ensure they are inclusive. The 2022 Municipal Elections Accessibility Report outlines those measures.