Program Registration and Cancellations

Register online

To register online, visit www.clarington.net/BeActive. Be ready for registration day and have your username and password ready. Registration confirmation and receipts will be sent to the email address on your account immediately following payment.

For assistance, contact communityservices@clarington.net or 905-623-3379. You cannot register over the phone.

Register in person

Register in person at one of the following facilities during our customer service hours: 

• Alan Strike Aquatic and Squash Centre
• Courtice Community Complex
• Diane Hamre Recreation Complex
• Garnet B. Rickard Recreation Complex
• South Courtice Arena

The Community Services Department must receive all requests for cancellations and refunds in writing using the appropriate form. Requests for specialty classes (Aquatic Leadership, Summer Session Aquatics Instruction (Monday to Friday), First Aid, CPR, High Five-Principles of Healthy Child Development and Day Camps) and workshops must be received by the Community Services Department at least three business days before the first class. Programs with a value of $11.30 or less (after taxes) are considered non-refundable.

All approved cancellation and refund requests received before the second class will be provided, with the exception of specialty classes. The refund amount will be pro-rated, and a refund administration fee of $10 + HST will apply.

Medical refund requests will be assessed at any point during the session and must be accompanied by a doctor’s note. The refund amount will be pro-rated to the date we receive all completed paperwork.

Cancel your membership or withdraw from a registered program.

We reserve the right to cancel any class or program that does not achieve minimum registration requirements. When possible, we will replace cancelled classes or programs with classes or programs that have a waiting list. If the Community Services Department is responsible for the cancellation, we will issue a full refund to all registrants. Only classes cancelled by the Community Services Department will be rescheduled when possible.

Occasionally we have to cancel individual classes due to special events or unforeseen circumstances. If you are registered for a program, we will contact you about any cancellations or program changes. For drop-in programs, check our Service Disruptions page. Group fitness participants can sign up for Group Fitness Updates for the most up-to-date class schedules, changes and cancellations.

Age requirements must be met to complete registration. 

• Recreation Programs for children five years and under: Participants must be the required age by the program start date. 
• Recreation Programs for children six years and older: Participants must be the required age by the program end date.  
• Adult Recreation Programs: Participants must be the required age by the program start date. 
• Day Camps for children four to six years: Participants must be the required age by the program start date.   
• Day Camps for children seven years and older: Participants must be the required age by the end of the calendar year (December 31 of the current year).