Customer Service and Service Requests

Create a new account or log into the Service Clarington portal to submit a complaint or report a concern about:

• Animals (barking, stray animal, dog attack, issues at a leash-free dog park, stoop and scoop)
• Blocked culverts
• Boulevard obstructions
• Dead or dying trees on the boulevard
• Graffiti
• Long grass and weeds
• Municipal roads, bridges, sidewalks in need of repair
• Noise
• Park maintenance (grass cutting, garbage collection)
• Park safety (broken equipment, broken glass)
• Parking
• Potholes
• Property standards
• Roads, bridges and sidewalks
• Sidewalk snow removal
• Streetlight bulb (burnt out, flickering)
• Traffic signs (removed, destroyed, illegible)
• Winter maintenance (plowing, salting, mailbox damage)
• Zoning

To submit a formal complaint to the Municipality of Clarington, please provide detailed information on:

• What happened?
• Who was involved?
• Where did the incident take place?
• What was said or done?
• What are you looking for? What resolution would you like?
• Your contact information

Your complaint will be sent to the appropriate supervisor or manager for response and investigation. Each municipal department has a procedure when dealing with complaints.

• Complaint Policy (PDF)

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, all complaints will be dealt with confidentially. Only a municipal supervisor or manager will see your personal information during the investigation of your complaint. Your personal information will not be shared unless you provide written consent or the Municipality is required by law.